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SmileReplies vs Birdeye
Birdeye is an enterprise reputation platform built for multi-location chains. SmileReplies is built for solo and small dental practices that want competitive intel without a sales call.
| SmileReplies | Birdeye | |
|---|---|---|
| Starting price | $49/month | Custom (typically $300+) |
| Setup time | 60 seconds, paste your clinic name | Sales call + onboarding |
| Competitor monitoring | Built in. 5 competitors out of the box | Add-on / Pro tier |
| Weekly AI intel report | Yes, every Monday | No |
| Cold-review alerts | Within 6 hours, with AI reply | Yes (within hours) |
| Auto-post replies to Google | On the roadmap | Yes |
| Best for | Solo and small practices | Chains with 10+ locations |
When Birdeye is the right choice
If you run 10+ locations and need a unified ops platform with surveys, listings, social, and reputation in one place, Birdeye is purpose-built for that. Their sales team will help with rollout.
When SmileReplies is the right choice
If you run 1-3 locations and want competitive intel without a sales call, an annual contract, or $3,600+/year, SmileReplies is the right fit. Sign up online in 60 seconds.
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